Reset a Forgotten Password

How Do I...

Change my password? View password rules? Change my security question? Change the answer to my security question?

If you forget your password, you can reset your password yourself.

However, it is important that the password reset process be completed in one sitting. If, for some reason, your session times out while resetting your password, you will be unable to logon. You will need to call the agency and request to have your account unlocked.

What Do I Do?

1. On the Logon window, click Forgot my Password.

2. Enter your username in the Username field.

3. Click the Next button.

4. Enter the answer to your secret question.

5. Enter your new password in the New Password field.

6. Enter your new password again in the Repeat Password field.

7. Click Submit. An authorization code will be sent to your email address. This code is required in order to login with your new password.